Return or Replacement Request

Received a damaged, wrong or missing item? We'll make it right. Follow these 4 simple steps. No login needed.

Before you start

  • Raise your request within 48 hours of delivery.
  • We accept requests only for a damaged or defective item, a wrong item, or a missing item.
  • An uncut box-opening video is required. Requests without it can't be approved.

Step 1: Record your box-opening video

Show the sealed parcel from all sides, open it in one continuous video without cuts, take the product out and clearly show the problem.

Step 2: Take 2–3 clear photos

Photos of the damage or wrong item, and the shipping label on the parcel.

Step 3: Upload and copy the link

Upload your video and photos to Google Drive (set sharing to Anyone with the link) or to YouTube as an Unlisted video. Copy the link.

Step 4: Fill in the form below

In the Comment box, write:

  1. Your order number (for example #1009)
  2. What went wrong (damaged / wrong item / missing item)
  3. The link to your video and photos

What happens next

  • We check your request and reply within 48 hours.
  • Once approved, we arrange a pickup or share return instructions.
  • Refund or replacement is processed after the item is received and checked. Prepaid orders are refunded to the original payment method; COD orders by UPI or bank transfer. Refunds take 5–7 working days.

Read our full Refund & Return Policy.