Refund policy

Refund & Return Policy — SkyTrend

At SkyTrend, we ensure every product is checked and packed with care.
If you receive a damaged, defective, or wrong product, you can request a return or refund within our policy terms.

✅ Return & Refund Eligibility

We only accept returns and refunds in the following cases:

Damaged product received
Wrong product delivered
Missing item in the package

Returns for change of mind, wrong size, or customer mistake are not accepted.

✅ Mandatory Uncut Box-Opening Video

To approve any return or refund, you must provide a clear, uncut video showing:

Full 360° view of the sealed courier package
Opening the package without any cuts or edits
Product being taken out in the same video
The issue/damage clearly visible in the video

⚠️ Without this uncut opening video, no return or refund can be processed.

✅ Return Request Time Frame

You must raise your return/refund request within:

🕒 2 days (48 hours) of delivery

Requests raised after 2 days cannot be accepted.

✅ Non-Returnable Conditions

The return/refund request will not be accepted in the following cases:

No uncut box-opening video
Request raised after 48 hours
Damage caused by customer
Product used, installed, or altered
Minor packaging dents with product safe inside
Change of mind / wrong size / incorrect choice
Missing accessories due to customer handling

✅ Return & Refund Process

Contact us at support@skytrend.in or WhatsApp customer care
Provide:
- Order number
- Uncut box-opening video
Our team verifies the issue
After approval, pickup will be arranged or return instructions provided
Refund is processed after product inspection

✅ Refund Method

Prepaid orders: refunded to original payment mode
COD orders: refunded via bank transfer / UPI
Refund processing time: 5–7 working days after the returned product is received and verified