Refund policy

At SkyTrend, every order is checked and packed with care. If something goes wrong with your order, we will make it right under the terms below.

When we accept a return or refund

You received a damaged or defective product
You received the wrong product
An item is missing from your package

We do not accept returns for change of mind, wrong size selected, or a product that does not match your personal preference. Please check the size chart and product details before ordering.

Uncut box-opening video is required

To approve any return or refund, please share a clear, uncut video that shows:

The sealed courier package from all sides
The package being opened, without cuts or edits
The product being taken out in the same video
The damage, defect, wrong item or missing item clearly visible

Without an uncut box-opening video, we cannot process a return or refund.

Time limit

Please raise your request within 48 hours (2 days) of delivery. Requests raised after 48 hours cannot be accepted.

Not eligible for return

No uncut box-opening video
Request raised more than 48 hours after delivery
Product used, washed, altered or damaged by the customer
Tags, labels or original packaging removed
Minor dents on the outer packaging when the product inside is safe
Change of mind, wrong size selected, or colour slightly different due to screen settings

How to raise a request

Open the Request a Return page at skytrend.in/pages/returns (also in the website footer). No login or email needed.
Share your order number, the uncut box-opening video and photos of the issue.
Our team will verify the issue and reply within 48 hours.
Once approved, we will arrange a pickup or share return instructions.
Your refund or replacement is processed after the returned product is received and checked.

Order cancellation

You can cancel your order by contacting us before it is dispatched. Once an order has been dispatched, it cannot be cancelled. We may cancel an order if the address is incomplete, the product is unavailable, or the order cannot be verified. If a prepaid order is cancelled, the full amount is refunded.

Refund method and timeline

Prepaid orders: refunded to the original payment method
Cash on Delivery orders: refunded by bank transfer or UPI to the account details you share
Refunds are processed within 5–7 working days after the returned product is received and verified. Your bank may take a few extra days to show the amount.

Shipping charges on refunds

If your return is approved because of our error (damaged, defective, wrong or missing item), we refund the product price and any shipping charge you paid.